Subject: Service Discontinued Without Notice
My Name: Kalpesh Manseta
My City: Vadodara
My Complaint Against: Reliance Communication
Complaint Category: Reliance Comaplaints
Claim Amount (Approx.): 100,000
My Complaint Description:
I hope your are doing well.
The reason to contact you is that I have been using Reliance Wireless Landline Phone for more than 10 years now for my professional and business purposes. Now suddenly it has come to my knowledge that Reliance has discontinued the service and that too when I went personally to one of their stores in Vadodara as my phone stopped working. When I went to Reliance Store ( Indraprasth Building, Race course, Vadodara) their customer service executive said that Reliance has discontinued the service and the company has sent notifications to all customers via messages. I did not receive any such notifications since my phone which I purchased from Reliance Store doesn't have message facility and I am sure Reliance is aware that it has sold Phone units without sms facility so it was Reliance's duty to inform me either by making a call on my number or calling on my alternate mobile number or by mail.
I wish and need to keep the same number (0265 3255513) or else it will cause loss of business to me. I am ready to port my number to any other service provider like BSNL if Reliance cannot resume my service. So kindly do the needful ASAP.
Thanks & Regards,