Subject: Sudden data plan change by reliance communication without information or intimation
My Name: Nisarg
My City: Vadodara, Gujarat
My Complaint Against: Reliance Communication ( Rcom 4G)
Complaint Category: Reliance Comaplaints
Claim Amount (Approx.): 2500
My Complaint Description:
I am using Datacard number : 9327567979 from Reliance Communication
Few months back I was informed to upgrade to 4G/LTE as they said 3G is discontinuing soon. To upgrade from 3G to 4G they asked to buy new 4G instrument (Wi-POD) and I bought 4G wi-pod (for this they charged approx. 2800Rs.)At the time of upgraing to 4G,They said Data and Plan will be same as before(CDMA Plan) you just buy Wi-pod for LTE.
But recently I received bill amount of 1265Rs (which is shocking for me). They changed my plan from 300Rs. (5GB) to 1100Rs.(5 GB) without information or intimation.
This is very wrong approach from Reliance communication , They lie initially and convince me to buy LTE Wi-POD and once I bought it they changed plan without intimation.
Please look into my case and provide solution.
Let me know if you need any information from my side