Subject: Reliance Digital/Big TV Connection not available
My Name: JuhiL Ka Patel
My City: kapadwanj
My State: gujarat
My Complaint Against: Reliance Digital/Big TV
Complaint Category: Reliance Complaints
Claim Amount (Approx.): 2500
My Complaint Description:
I am holding a Reliance Digital/Big TV connection with smart card 200664808297. In the month of February 2018, someone called me from Reliance Digital TV call centre with an attractive offer of Rs 2499/- which enabled 5years of All Free Channels pack connection and 2year of All Paid Channels Pack. Without much do, I just opted for this Freedom pack. From Feb 16, 2018 onwards the pack has been activated and I was enjoying the full service of every channels (except HDs). Then in beginning of March 2018, they stopped Zee,Colours and Start networks channels. While asking for, call centre assured within a week, things will be up. But unfortunate nothing happened. From past few weeks their tool free number 18002009001 or any other numbers in their website, are not reachable, no one is there to response. Even I dropped multiple complain through their email id [email protected], but still no response. Now from past 20 days, not a single channel is showcasing from my Reliance ST box and it is saying error 400, although there are no climate issue such.
It seems I have been cheated by this doomed company. I urge you to help me, either to resume my full service or refund my Rs. 2499/-, on urgent basis.
After 15th April my set top box not working properly and i filed complaint against it on 30th April and till date no solution is provided. Complaint No: 258970553.