Reliance Internet Service Complaint – Internet Service

Subject: Internet Service
My Name: Jayesh D. Sukhadia
My City: Virar
My Complaint Against: Reliance Internet Service
Complaint Category: Broadband/Internet Services
Claim Amount (Approx.): 5000
My Complaint Description:
Dear Sir,
Jai Bharat! Jai Hind!
I am living at virar. I had purchased Vi-POD Dongle for internet from Reliance's authorised shop from nalasopara (W). I had purchased it on 4 jan. 2016. They giving dongle on 6 jan. 2016 and said me that my internet dongle is now activated and i can use it. But i did not use internet service from Reliance Net Service. In thier Dongle Box & Website they defined that net speed will be 5 to 3 m.b. per second. But From starting day i did not get speed net speed, dongle is totally useless for me. I did call on their reg. tall free number but i did not get satisfaction from them. Than after I had visit 3 times of Reliance's authorised shop from where I bought dongle. They passed my complain and said me it will be clear within 4 to 5 day. I got 2 or 3 SMS from Reliance Net with some request number and they said your problem will be resolved with top priority & within 3 days.
Till Today But my net problem did not solve and I am not getting internet service. After than I sent three E-mail with my complain & with full details on their registered service centre.
1st E-mail id is [email protected]
2nd E-mail id is [email protected]
3rd E-maild id is [email protected]
But i did not get any reply or telephone call from them. Their Authorized shop said (at nalasopara) me that this is a Network Coverage problem at your area. Reliance has not network coverage in your area.
Now please tell me what should I do? How can I get back my payment?
I hope you are understanding my situation. Please help me to solve my problem & give suggestion for it. I can send an E-mail which I sent to Reliance Net Service.
I hope for your satisfactory reply with good action.
Thanking of you…
Jai Bharat! Jai Hind!
With regards
Jayesh D. Sukhadia

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