Subject: Jio Offer Under Samsung Mobiles.
My Name: Harnish Shah
My City: Vadodara
My Complaint Against: Reliance Jio
Complaint Category: Reliance Comaplaints
Claim Amount (Approx.):
My Complaint Description:
I had availed a Simcard of Reliance Jio from Reliance Digital express store in my city.
According to reliance, the offer was unlimited usage of Internet data (4G), national and local calls and sms. Roaming also was offered free. This offer is for specially Samsung mobile users. I use Samsung Galaxy S6. My Handset is valid for the offer.
I availed the offer as guided by the reliance digital express store. And got the Simcard.
Initially when I checked in My Jio Application, i had only 2 gb data, 100 minutes call and 100 sms availed to me.
When asked, the store keeper told me that it will get updated as you use.
I was like it's okay..
After I used 2 gb data, which I was availed initially, there was a message on the screen saying, "you have exhausted of the data pack, recharge. "
I cout acted the customer care. I was told that we will lodge the complaint regarding it, which they did. Complaint no.: SR000000A7L5
I was assured, complaint will be resolved within 48 hours..
Now it's over 48 hours.. and on contacting customer care, they are not giving proper reply at all.
For further information please contact me on 9687201089