Subject: Forcefully upgrade my data service to 4G
My Name: Nishit Shah
My City: Ahmedabad
My Complaint Against: Reliance Netconnect
Complaint Category: Broadband/Internet Services
Claim Amount (Approx.): 10000
My Complaint Description:
I have connected my internet netconnect and i saw i have received error message of remote computer can not be connect try to contact remote computer for further detail. I have called customer care toll free the in-charge person told me that I have to have upgrade the internet plan from broadband to 4G otherwise this kind of issue will come in future also in regular basis. for 4G connection i have to purchase another device and that can be order online only which takes 10 working days minimum for delivery. Means if i upgrade my existing plan to 4G I can be face internet connection and speed issue for next 10 -15 days.
If Reliance upgrade the service for gujrat entire circle, they can not force their customer for this kind of upgradation.
I am business man and i have many important work and meetings now a days and that work is suffering just because of this kind of issues.
Do needull and solve my issue as early as you can