Subject: Porting done but services not activated #8392038575
My Name: Bhaskar Dutta
My City: Bhubaneswar
My Complaint Against: Reliance Telecommunications Ltd
Complaint Category: Reliance Comaplaints
Claim Amount (Approx.): NA
My Complaint Description:
I have had been using the mentioned connection for the past several years. For the last one & half years I was using this connection in roaming. My connection belonged to ROB/Bengal circle, which I was using in Orissa. But since a few months I was facing huge problems due to some network shiftings done by Reliance. I also had to pay huge amount of bills for the same, but never kept them pending. Thus, finally I opted to change my circle to Orissa to overcome those.
I have applied for the porting 12 days back & till now both my sims (the old one & new one received after porting) stands deactivated of it's services, though I have rcvd the new sim 09 days back & also tele-verification has been done & it stands positive. I have called the customer care a lot no. of times but your representatives always gives me an excuse regarding system issues & asks me to call back. Also I got almost the same response from your store, where-in they were saying that the porting is not complete as my connection is still showing as in Bengal circle in iCare, which is one of the applications used by Reliance. I have no outstanding bills & I have also paid 07 days of monthly rental in advance to stay connected. But since the past 05 days I am totally out of service.
Now, their representative at the Reliance store is saying, that he cannot do anything & I need to wait. Yesterday someone called me from some local landline & asked to try to make a call. I did & found that outgoing was on. But afterwards I saw that neither is my 3G activated, nor I am getting Reliance 3G network. They have put me in Aircel network. I am calling the store & they are simply requests after requests, but all in vein.
Requesting you to take up this matter with Reliance, for this type of harassment.
My details are as below,
Name : Bhaskar Dutta
Reliance Mobile no : +918392038575
Alternate contact no. : +918984325481