Subject: Online Order for two fans on 4-Oct-2017.
My Name: Piyali Rajiv Shah
My City: Mumbai
My State: Maharashtra
My Complaint Against: Rootefy
Complaint Category: Manufacturers & Dealers
Claim Amount (Approx.): 2660
My Complaint Description:
Paid through PayTM Transaction # 15256773402 and Rootefy Order # 100 000 853
I have followed up with them on 70650 51018 where one Monika assured me that the goods have been shipped and should reach in a day or two.
She sent me an email on 13-Oct-2017 with the tracking number of the consignment.
However, today (25-Oct) when I called up to complain that I have not received my fans, she said that your "Voucher has been made" as goods are not available at present.
When I asked for refund, she said voucher has been made means refund will be issued.
I think this is a fraud company taking money from buyers and then neither do they send the material nor do they refund the money.
Criminal proceedings should be taken against them.