Sahjanand Travels Complaint – Service Not Provided

Subject: service not provided
My City: vadodara
My Complaint Against: Sahjanand Travels
Complaint Category: Tours & Travels
Claim Amount (Approx.): 500.00
My Complaint Description:
I have booked ticked thru paytm as per detail given below:
PNR- 30263962
Paytm ticket id: OBUFFY
Order id: 1026757770

trip for Baroda-Mundra at 20.00 hrs, Tuesday-June-6-2015
Sahjanand travels.
Passenger name: Bhavna Soni – female.

Complain: On 16th June, I recieved call from sahjanand travels (9925034771) who informed me about their 8.00 pm bus going from Vadodara to Mundra is breakdown and gave option of pick up thru other bus at 6.00 pm upto Ahmedabad and then change to Mundra bus. As passenger was lady, I did not agree with the option of change over and that also 2 hrs before schedule time. They asked me to cancle the ticket thru Paytm.

When I contacted Paytm, they informed that service provider has not declared breakdown in their system hence they cannot give refund.

I called sahjanand travel with the issue but they refused to declare breakdown to online ticket agency. I tried to cancel the ticket thru online and found no refund.

Later Sahjanand travel agreed to refund the money and asked me to book another ticket as per my convenience.
Believing their word I booked another ticket thru Ramani travels thru Paytem and completed journey.

It was huge inconvenience created by Sajanand travels but we some how managed to make alternate arrangements.

Till date sahjanand travel has not refunded the money.

Yours Truly,

Bharat Soni

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