Sai Infotech , Maninagar & Micromax Mobile Company Complaint – Non Return Of Mobile Given For Repairing Even After 35 Days Under Warranty Period

Subject: Non return of mobile given for repairing even after 35 days under warranty period
My Name: Dr.Ashish Bipinchandra Shah
My City: Ahmedabad
My Complaint Against: Sai Infotech , Maninagar & Micromax Mobile company
Complaint Category: Mobile Companies
Claim Amount (Approx.): 6000
My Complaint Description:
Sir, I had purchased Micromax Mobile AQ 450 white on 2nd October 2015.The instrument could not be started on 25th January 2016.As next day was 26th Jan , republic day , I visited Sai Infotech , the authorised service centre of company at Bhairavnath Road , Maninagar. On checking the handset I was told that the instrument requires to be sent to company workshop & will take about 21 days to get it repaired.I was given the jobsheet for the same. After about 25 days I made telephonic inquiry at the service centre & was told that the instrument is still at company workshop & I will be informed as soon as it is returned. Next inquiry was made after about 7 days & received same answer.I also was asked to mail to Micromax Customer care.I followed the steps in order to get my instrument back. Today i.e. on 3rd March 2016 I repeated mail to Micromax customer Care.I received phone call from company informing they have no information regarding the instrument.I telephoned to Sai Infotech & same answer was give,phone is in company.
I seek your advise what should I do next as I am finding it difficult to managage with older version of phone & I am unable to use social media like Whats aap & internet . I request you to look into the matter & provide important help in getting my handset &/or compensation for the lack of service.
Thanking You

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