Samsung Complaint – Galaxy S7 Edge Display Issue After 4 Months Of Use

Subject: Galaxy s7 edge display issue after 4 months of use
My Name: Anirban Ghosh
My City: Bangalore
My Complaint Against: Samsung
Complaint Category: Electronics Appliances
Claim Amount (Approx.): 56500 or handset replacement
My Complaint Description:
I bought samsung galaxy s7 edge in the month of april 2016 and the display started showing purple patches on the screen and when the phone gets locked the screen becomes green i raised a complaint via chat suport with samsung using my galaxy app SR number 4220831281 i was informed that Engineer by the name of Lohith will come to my home to pickup the handset on 3rd september i did get a call from Lohith samsung engineer from Lalbagh bangalore service center on 3rd and he informed that the display may be faulty and since they do not have part they will need the bill of the phone a cancel cheque and ID proof to file a case for either replacement or refund of money i got the call at around 1pm and told him that i will be available after 4 pm Lohith confirmed that someone will be there to pickup the handset after 4 pm but as usual no one contacted me so i called Lohith and he informed that he will check with his engineer And call back which he did not then again i called him invariably he did not pickup my call instead he just switched of his phone then i called samsung customer care i was informed that my issue will be fixed and call will be arranged to get my phone picked up i am still waiting for the call its 4th september evening now. I think after buying a premium handset from samsung i should not have to deal with this kind of service And poor quality product 56500 is not a joke which i spent for the handset samsung please stop manufacturing poor quality products i demand my handset to be replaced or my money to be refunded right away. Anyways this would be the last samsung product which i am going to buy and will make sure that no one from my family and friends buy any samsung product.
Anirban Ghosh

Share and inform others about this:

Leave a Reply

Your email address will not be published. Required fields are marked *