Subject: Defective Mobile Phones Sold by Company
My Name: Rikin Shah
My City: AHMEDABAD
My Complaint Against: Samsung Mobile
Complaint Category: Mobile Companies
Claim Amount (Approx.): 2000
My Complaint Description:
I have purchased Samsung GURU MUSIC 2 Mobile on 31-07-2016 (Sunday) From the very first day I found the one defect in Mobile i.e. Between 2 pm to 8 pm some unneccessary sound came from mobile after every 15 – 30 minutes.
When I call Samasung Company they provide one address of Service Center & ask me to visit it but when I goes there come to know that This Service Center closed permenently before 1 year. Then I mail to comapany regards it & then I got call from Company & they give me another address. In this process more than 10 days are passed away & finally on 12.08.2016 I visited Service Center regards the error then they said me as I came after 7 days of purchase replacement is not possible only Repairs they can do.
But as this is Manufacturing defect I want replacement of the mobile.
SO, request you to help me in this matter ASAP.