Samsung Service Center Complaint – Delay In Repairing My Mobile Ph Under Warranty

Subject: Delay in Repairing my Mobile ph under warranty
My Contact No.: 9873690612
My City: Patna
My Complaint Against: Samsung Service center
Samsung Service center’s Contact Details: Praveen
Complaint Category: Mobile Companies
My Complaint Description:
I gave my ph for repair in the service center on 23rd of July 2014, on which they said my ph will be delivered to me 24th evening. but when I visited to service centre they told me that It will be done by 28th of july. my problem is how come such a big brand like Samsung does not stands by their time lines. however the person who was entertaining me was so lazy, and he treated me as if he is doing some kind of charity to me by repairing my ph. such delay and casual behaviour is not excepted by such a big retail giant. I have also requested them to repair my ph before 26 july or else I will take my ph back and throw it in the sea and I will never by samsung product again . their after sales service is so bad.

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One thought on “Samsung Service Center Complaint – Delay In Repairing My Mobile Ph Under Warranty

  1. Customer Name: Bilal Khan
    Bill No:4229353685
    Complaint No:3712790521
    I am using Samsung Galaxy S6 edge plus(32GB, gold). i submitted my phone on 19th Jan 2017 and was committed to get my phone in 2-3 days but still after 5 days they want another 8 days.
    Firstly they refused to accept that there is any problem in my phone. Then on insisting too much they checked and they found that my fast charging is not working, hanging and heating too much. Due to heating issues my cable of charger is burnt.
    Then they told me to sit for 30 40 mins, as they’ll open my phone to check the condition, but after 1 hour a representative comes and says that u leave and we’ll update the status in 2 or 3 hours as we are unable to open the phone.
    No one replied for 5 days and when I used to call them no one use to ansewr the phone of service centre. Today after calling call centre for 6th or 7th time, I managed to talk to the manager of Samsung service centre and she said ill get my phone once the part is received and that part is ordered she herself doecnt know what is the part required. But she says i should wait another 8 days.
    I am fed up with this pathetic service. PLease give my phone in good condition in 2 days or refund my full cash.

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