NIKHIL BISWAS SENETARY Complaint – BROKEN TILES IN THE SEALED PACKET

Subject: BROKEN TILES IN THE SEALED PACKET
My Name: Asit Kumar Pal
My City: Ranaghat
My Complaint Against: NIKHIL BISWAS SENETARY
Complaint Category: Others
Claim Amount (Approx.): 340
My Complaint Description:
Sir,
I purchased 14 packets of 375*250 mm digital wall tiles containing 8 in each of CAPTIVA CERAMIC INDUSTRIES ( I.S.O. – 9001:2008) from the shop named NIKHIL BISWAS SENETARY, P.C. Street, Dakhshin para more ,Ranaghat, Dist.- Nadia , W.B. PIN- 741201, VAT & C.S.T. No- 19777200021 . One packet of them is disputed as three pieces are found broken after opening the seal of the packet. It is noted that during purchasing customers are not allowed to open the seal to inspect the condition of inside. But as an important notice to the customer as company's instruction is " ALL TILES MUST BE INSPECTED PRIOR TO INSTALLATION, NO CLAIM WiLL BE ENTERTAINED AFTER FIXING THE TILES" . But unfortunately the said shopkeeper does not agree to maintain the company's instructions and as a result I am looser. Also the seller does not agree to change the defective packet or does not make any compensation.

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