Spidigo Broad Band Service(Chandra Net P.ltd.) Complaint – Not Providing Invoice And Enough Refund And Not Answering Call

Subject: not providing invoice and enough refund and not answering call
My Name: Dashrathlal P.Patel
My City: Ahmedabad
My Complaint Against: spidigo broad band service(Chandra net p.ltd.)
Complaint Category: Internet Services & Websites
Claim Amount (Approx.): Rs 9240.00
My Complaint Description:
Dashrathlal P. Patel
4, Saundarya Green,
T.P. 44
Ahmadabad 382424
[email protected]
Mobile 9099859318
8th October 2015
Chandra net pvt ltd
(Spidigo broad band service provider)
401, Parshwa tower,
Near pakwan hotel

SUB:-Issue of invoice for charges applied to my payment
Ref: – my User ID. Dashrathlal56
under signed Dashrathlal P.Patel residing at above mentioned place I had got your broad band service from 8th February 2015 the plan was Rev-Maxplus-4Mb-1000gb-15M-Data 1
But unfortunately it could not work properly I had complained so many tomes at your costumer help desk but due to your en-efficient management and lake of technical knowhow. I could not use it as per my requirement.
Ultimately I requested to fix the problem trouble (ticket no 150908413) and one of your technicians whose name was Mr. Makawana has visited my place on 09th September 2015 and tried to solve the problem & he reported to me and your company that the signal strength is not available as some toll buildings now obstructing. He took the decision to terminate the connection he promised me that you will get your all money refunded within a week. On 18the September I had to visit your office using my busiest time and talked Mr. Bhardwaj He promised me that you will get the cheque for refund before the end of month i.e. 30th sept 2015. I trusted him and he said if you had to visit again this office The Company will pay you the vehicle expenses.
Till 5th of October I did not got anything from your and I approached your office which about 24kilometer from my resident I had to struggle from 4.00p.m. To 6.15p.m with tension in my mind what will happen at the end of the day Mr. Bhardwaj handed over me the refund cheque for Rs 5750 and said that company cannot pay more than that due to the account section has closed now for the day I was helpless to fight I asked to issue me the invoice for the charges and govt tax but Mr. Bhardwaj said the we are not issuing any invoice to any costumer which is against the customer right and against the government regulations,
I therefore request to issue me the invoice mentioning all calculations and govt tax levied on my bill still my refund shall be Rs.9638.00 (15000 advance -5750paid -12data used =9238.00) +400 transportation charges towards my visit on 5th October 2015 before courier to my place within next ten days
Failing which I will take legal action which will also cost to your company
Dashrathlal P.Patel

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