Www.shopclues.com Complaint – Ignorance Of Return Request

Subject: Ignorance of return request
My Name: Mitesh Ukani
My City: Ahmedabad
My Complaint Against: www.shopclues.com
Complaint Category: Electronics Appliances
Claim Amount (Approx.): 650
My Complaint Description:
I have bought Sony MDR XB 400 headphones on 12th Aug from shopclues app and product was delivered to me on 17th aug. But because product delivered to me was duplicate of original and was not as shown in site product details, I requested for return on the same day. First my request was denied and then was accepted by shopclues. They assured me that return will be within few days. Around 24th aug I received call from a courier guy that he was at my door. Actually he wasn't when I went to see with product packed. I called him where he was. Then I realized that he was in Bangalore where in my entire life never been. They didn't have my address!!!! I was surprised how they delivered me product. After that I called customer support for many times for return of the product but they are just giving me empty promises that our return guy will be within 2 working days. And there 2 days are 20 days long. I had very bad experiance of online shopping with this site earlier also. After many calls every few day done by me, they are still ignoring my return request. That's why I felt I have to do something and I am filing this complaint.

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