Online Shoping Website Complaint – Order Cancelled Without Any Intimation And No Refund Sent

Subject: order cancelled without any intimation and no refund sent
My Name: suhail munshi
My City: surat, gujarat
My Complaint Against: online shoping website
Complaint Category: Others
Claim Amount (Approx.): 200
My Complaint Description:
on 24th july 2015 i ordered for a 12" hooka which was on sale from worth rs 169 n rs 29 delivery charges.
my order no. is 62510539
today while tracking my order no. over the customer care no. of the website 01244414888 i came to know that my order has been cancelled due to out of stock.
while checking the website again for the same product after 5 days the product still shows that it is in stock but the customer care executive says that the product is not available with the merchant.
so my question on this was if the product is not available with the merchant, then why still its showing in the advt post ' in stock' on question this the executive says that the system is not updated.
now if the system is not updating their website even after 5 days then what kind of an out dated system the co. is using.
that means this online shoping co. is only cheating the customers on just posting the product in very cheap rates so that customers order them immdly. and do the payment. and later on tracking the order comes to know that the order has been cancelled. but no record of the payment which has been made through debit/credit card.
if the co. is really genuine, why they dont give the option of cod.
and if the merchant runs out of stock y it doesnt show while placing the order.

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