Complaint – Online Product Is Dead

Subject: Online product is dead
My Name: Hitesh Gopani
My City: Surat
My Complaint Against:
Complaint Category: Others
Claim Amount (Approx.): 3000
My Complaint Description:
My brother has placed the order VOX V93 Calling tablet from on 30th oct 2015. After 10 days (9th nov), product is been delivered.
At the time of receive, product is dead and not working at all. Same day complaint is registered to shopclues. As per them, we need to contact the service center of VOX as product is in warranty mode.
VOX service center is only available to Delhi and we stay in surat so it's very difficult to visit the service center of VOX and do required actions. We suggested them to replace the product or refund the amount as we can not visit delhi for replacement of the product.
First, every online merchant provides the facility for returning the product if it is not good within limited time period. Why can't shopclues denied it.
I am very disappointed with the behavior of shopclues as I have been wasting my so much time to call the support executives. It's already 1 month I have been trying to resolve the issue.
Let me know if we can take any legal action against them.

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