SHOPCLUES Complaint – Shopclues Not Honouring Published Refund Policy

Subject: Shopclues not honouring published refund policy
My Name: Kamlesh
My City: Surat
My Complaint Against: SHOPCLUES
Complaint Category: Internet Services & Websites
Claim Amount (Approx.): 1990
My Complaint Description:
I ordered a mixer for around 2k from shopclues website. it was not working as intended. They return policy on website clearly states that any item can be returned for a full refund within 10 days if you are not satisfies. I put in a refund request the next day and they said no, you should take it to repair as it is under warranty. I e-mailed them again, saying it is new product I dont want repair, I just want to use the 10day return policy for my refund. They emailed me again saying no. I requested one more time and they refused again telling me to take it for repair. I am now fed up with this as they are just a bunch of cheats interested only in taking your money & not providing any service. Kindly help resolve this.

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