Whaaky.com (Online Shopping Site) Complaint – I Want My Product Or Refund As Soon As Possible

Subject: I want my product or refund as soon as possible
My Name: Devendra Yadav
My City: Ahmedabad
My Complaint Against: whaaky.com (Online shopping Site)
Complaint Category: Others
Claim Amount (Approx.): 799
My Complaint Description:
Respected Grahak Suraksha Team,
I am Devendra Yadav. And i ordered two powerbank combos from whaaky.com online shopping site at 3rd November 2015.
And i paid amount 799 from netbanking. As per company policy they will dispatch order in 7 to 10 working days. But till today company doesn't shipped my order from their side. I have already 3 times mailed on company's support mail address but haven't receive any kind of possitive reply from their side. I send 1st mail to company on 3rd November and my mail is "Respected team,
Greetings for the day..
I ordered a sony powerbank combo from your website on 3rd November 2015. And the order number is S801020400. But till this date i havent receive any update from your side… I called 30 to 40 times in your customer care number 04066228282. But no body receive my call… Kindly please inform me when my product is shipped from your side… I am waiting for your reply…"

And company's reply mail is :-
"Dear Customer,

Welcome to Whaaky!!

We would be definitely happy to assist you. The order number S801020400 is confirmed and the product will be dispatched in 8 – 10 business days from the order confirmation date. (Saturday, Sunday and public holidays are not working days)

As an exceptional case, we have considered your request for an urgent dispatch. Once dispatched, you will receive a message with the consignment number and the courier name and you may track your consignment in the concerned courier website.

For further queries, kindly revert to [email protected]

Thanks & Regards
Whaaky Team"

But i havent receive any update after company's this mail..
After this mail a have also send 2 mails to company the 2nd mail 12th November and 3rd on 18th November but company don't take any interest in concern thats why i contact to Grahak Suraksha Team and i hope i get proper solution from here.
I called lots of time on company's costumer care number but no one is take my call and i listen only IVR recording of this company. Now please help me.. I hope i get a useful action from Grahak Suraksha Team.

Thanks in advance.

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