Complaint – Delay Of Delivery

Subject: Delay of Delivery
My Name: Sunny Patel
My City: Navsari
My Complaint Against:
Complaint Category: Internet Services & Websites
Claim Amount (Approx.):
My Complaint Description:
I had placed an order for a Smart Office Chain in Black on the 9th Feb 2016 of which order was cancelled by snapdeal on the 13th Feb 2016 and again replaced by them. I have been tracking the status of delivery everyday and it keeps showing as 'Readying for Dispatch' since the 9th Feb 2016. I have also called the customer care about this issue twice and also sent a complaint email and the only response I get is to wait for 'X' amount of days or hours.

This product was meant to be a birthday gift for my manager, which is now in the past. If they cannot full-fill my order with the particular product I have ordered then they should either send me the next best similar product or notify me that the product is no longer available and provide me with a full refund and compensation.

Please advice on what I should do.

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2 thoughts on “ Complaint – Delay Of Delivery

  1. Dear Sunny Patel ,

    Thanks for reaching out to us. We care about your grievance; your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [email protected].

    Team Snapdeal

  2. Dear Sunny ,

    We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [email protected] so that we may assist you further.

    Team Snapdeal

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