Subject: (Order No : 14032257608 ) Blue Star 1.5 Ton R410A Inverter CNHW18RAF Split Air Conditioner
My Name: Utsav Patel
My City: Ahmedabad
My Complaint Against: Snapdeal
Complaint Category: Electronics Appliances
Claim Amount (Approx.): 41580 Rs.
My Complaint Description:
I have purchase one Air conditioner (Order No : 14032257608 )
Blue Star 1.5 Ton R410A Inverter CNHW18RAF Split Air Conditioner on date 3rd July which I go delivered on 10th of July. I returned it 17th July under 7 Day under return policy. I waited for almost 10 days to get my refund then I have start calling Snapdeal Customer care. Customer care agent said that I have to wait as they are following some internal quality checks and they will call me back with regards to same. Yesterday at 3:00 PM I received call that neither you wont get your refund back nor product as your product has failed some internal quality process and Snapdeal is sorry for that( Recorded call with me If needed ). Now if you consider matter of money it cost 83700 Rs, neither I have my product nor money. Today morning I received mail that "We understand that you are facing an issue with your item and wish to return it. While processing your request, we reviewed your account and found some transactions that do not pass our internal checks. We already had conversation regarding the same yesterday itself. We're sorry that we will be unable to complete your request and your account will be suspended.
Active orders and claims linked to this account will also not be processed and you may not be able to make new transactions. We request you not to operate any other co-existing account or open a new account."
Now I am keep calling them to get my money refund.
Today itself I got upfront answer from Snapdeal Team that I wont neither get product back or any refund ( I have proof for Same ).
I have my all evidence with me. Mr Rajan Sharma Called me and said up front that I wont get my refund and product back. Also when I ask for the reason then he said the Its fail internal quality check and rest he can not revel to customer.
My product is not with me as well as money. Loss if 83700 Rs.
As proof of concern I have all evidences with me.Calls, Messages all