Softnet Network Solution Complaint – Complain Regarding Non-availability Of Internet Through WI-FI Router

Subject: Complain Regarding non-availability of Internet through WI-FI router
My Name: Amit Mulani
My City: surat
My Complaint Against: Softnet network solution
Complaint Category: Internet Services & Websites
Claim Amount (Approx.): 5000/- per day
My Complaint Description:
On 10th of June 2016, we have lodged complain to Softnet regarding non-availability of internet connection. On 11th of June 2016, technical person of softnet attended the problem and advising us to use only “TP Link wifi router” which was not clarified at time of taking service package. Also the Softnet people stating that if we will not use the router as specified by them then the connection will not work and also refused to solve the problem. We are Export –Import company which run business only through Internet. Due to non-availability of internet it is costing us around Rs 5000/- per day. Also our customer are suffering. We are requesting Grahak-Suraksha to resolve the problem as soon as possible and also to compensate us. Our customer ID and registered address given below.

Customer ID: ahmulani3
Address : 323,Royal Square, Nr. IOCL Petrol Pump,
VIP Circle, Utran,

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