Subject: no setisfaction
My Name: vaghasiya vijay
My City: ahmedabad
My Complaint Against: SONY
Complaint Category: Mobile Companies
Claim Amount (Approx.): 45500
My Complaint Description:
read this complaint carefully,
i bought z5 at cost of 45500 on 07/11/2015. after 2 day of use mobile started heating and hanging.50mb game was takiing 1 minite in loading.
so i submited my handset at sunrise service center date 09/ 11/2015 job no. w115110904057(i demanded d.o. letter it was not given)
i complaint that phone is hanging and heating.. they updated the mobile softwere (i already updated softwere the day before submiting phone) after 3 day the same problem took place i tried to visit your service center but it was closed due to diwali the opened service center on 16/11/2015 i was told by tthe mobile seller to visitt service center hhead located at ashram road named parshwa services. date 16/11/2015. job no. w115111604942
i show tham videos that mobile was hanging and not woarking roparly it was too slow .they took the mobile and told me that they will inform me tommorow. the called me on 17/11/2015 and told me they found problems relating heating and camera they informed that technisian will came and solve this problem , the next day when i visited service center they told me that your set was ok. annd updated the mobile softwere wich was already updated,
once again problem of heating hanging and camera related other problem started.
i visited sunrise services date 28/11/2015.
this time i showed tham videos that phone was hanging
give live demo when phone was hang
even show tham live that phone camera is not focusing.
even after they are saying that device will be founded
THIS THING MAKE ME LAUGH
they are really service provider or they are god
who have right to waste thair customers time and petrol
ypur mobile and service center are totally not woarking
NOW I WANT MY MONEY BACK as i have no time to vistit your service center 3 times in a week
so PLEASE KINDLY SEND D.D OF RS 45500 NAME; VAGHASIYA VIJAY
bill no. RM13102
bill date 7/11/2015
detaile regarding servicee center
email id [email protected]
i hope that you will send d.d of rs 45500 at this service center shortly.