Subject: NO SERVICE SUPPORT FOR SONY PRODUCTS
My Name: BHARAT KANANI
My Contact No.: 9724337967
My City: VADODARA
My Complaint Against: SONY MOBILES
SONY MOBILES’s Contact Details: SONY MOBILES INDIA
Complaint Category: Mobile Companies
My Complaint Description:
I had purchased Sony Experia Z from Dubai, at the time of selling I was given an understanding that service support for the mobile is available any where in the world. Suddenly I saw crack on the dispaly. We approached Sony’s service centre in Vadodara, they simply refused to provide any service support saying that this mobile is purchased from outside India and we do not provide free or paid services support, they also said that this is not repairable and we have no option but to buy new one from the market.
Looking at the service problem suffered by me I request all Indian consumer not to buy Sony products. Attitude of the Service Center people was horrible, they are not respecting the Sony Brand name by respecting the customers.