Subject: Connection not successfully installed since 20 days.
My Name: Mr. Maitreya P. Mehta
My City: Ahmedabad ( Gujarat )
My Complaint Against: SPIDIGO net pvt. ltd.
Complaint Category: Broadband/Internet Services
Claim Amount (Approx.): Full refund Rs. 5499.00
My Complaint Description:
Cheque given for internet connection to Spidigo ( Nilesh Khant tele – 7819813507) on 8/4/2016. Receipt no.( CAF no. ) A000260 dated 8/4/2016. Cheque has been deposited by the party and amount paid to the party. They are trying to install the internet connection but not successful till today. Our complaints are not responded timely. Our complaints numbers regarding connection not working are as follows,
Complaint no. 160410669 dated 14/4/16
160412831 dated 17/4/16
160415137 dated 21/4/16
160416762 dated 26/4/16
160419956 dated 28/4/16.
Connection is not working even today. On visiting their office and giving application for refund, Mr. Vishal refused to accept the application and said our engineer will visit and check the connection. They have checked more than five times and all the engineers have confirmed that internet connection is not possible in our building as tower is not seen and according their technology connection is not possible and will not work successfully. Even after more than 20 days the connection is not working and we are not getting any services from the company. They are not replying our telephone enquiries – not picking up phone. Mr. Karsanbhai – the engineer tele no.7573036954. Mr. Vishal tele no. 7600350024.
Ahmedabad office address – 401, Parshwa tower, near Pakwan hotel, S.G.highway, Bodakdev, Ahmedabad 380054.
Head office in Mumbai.