State Bank Buddy Wallet Complaint – Fraudulent Advertising

Subject: Fraudulent advertising
My Name: Jaykumar Dadhania
My City: Ahmedabad
My Complaint Against: State Bank Buddy Wallet
Complaint Category: Banks Complaints
Claim Amount (Approx.): 4000
My Complaint Description:
I have booked the domestic hotel (2 rooms approx. 6400 rps.)via State bank buddy App through Make My Trip. At the time of booking I was told that for domestic hotels I would receive upto 70% cashback in state bank my buddy wallet and if I book domestic flight I would receive cashback in Make my trip wallet. I have booked the hotel only. But I have received my cashback in make my trip wallet that I could not expend anywhere else. when I called both of the merchant they answered vague and refused any further help. I have the screen shot of that promotion that clearly mention the thing. It is also available in state bank buddy main page this time.

My booking ID were NH7114127743782
And NH7114427744390.
My contact no. 94281 55588
Email Id : [email protected]

Kindly help.

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2 thoughts on “State Bank Buddy Wallet Complaint – Fraudulent Advertising

  1. Dear Jaykumar Dadhania

    We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

    We are getting the case facts checked and will connect with an update shortly.

    Assuring you best of our services.

    Team-MakeMyTrip Care

  2. Dear Jaykumar Dadhania

    We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

    In reference to your complaint, we have validated your case with our concerned department and found that the cash back has wrongly been processed in MakeMyTrip Wallet instead of SBI buddy wallet against two Hotel bookings NH7114127743782 & NH7114427744390 worth Inr 2096 each booking. Now, as per the confirmation from team, they have reverse MMT wallet amount and have credited into your card account. Request you to please check your bank statement if in case the same is still not reflecting, please do let us know.

    Assuring you best of our services.

    Team-MakeMyTrip Care

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