Hitech Mobile Company Complaint – Requseting For Upgrafing The Software But They Had Refused But My Phone Is In Guarentee Period

Subject: requseting for upgrafing the software but they had refused but my phone is in guarentee period
My Name: Arpan Raj Dey
My City: kolkata
My Complaint Against: Hitech mobile company
Complaint Category: Handset Compalints
Claim Amount (Approx.): 500
My Complaint Description:
I had bought a Hitech phone cost of 2400 ,the phone is android kitkat version.I told that to upgrade my software but they had refused by telling that i have small scratch in my phone screen .And in entire guide book there is no mentioned that warranty will not be provided if u have a small scratch in screen also .plzzzzz help me

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