Tata Docomo/somdutta Mondal Complaint

Subject: complaint for refund
My Name: Patel Uttamkumar Mohanbhai
My Contact No.: 8866722868
My Complaint Against: Tata docomo/somdutta mondal
Tata docomo/somdutta mondal’s Contact Details: [email protected]
Complaint Category: DOCOMO Complaints
My Complaint Description:
On 24th jan 116 rs was deducted from my balance when I called customers care they told me that my Internet balance was less than 20 mb so they deducted my 116 rs I am not aware of this rule and they didn’t inform me also. I also lodge a complaint to them but they didn’t reply.

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2 thoughts on “Tata Docomo/somdutta Mondal Complaint

  1. Dear customer,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO.

  2. Dear Mr. Mohanbhai,

    We tried to speak to you personally overt he call, to understand your concerns regarding balance deduction. However, we are unable to contact you, since your call was not answered.

    We would like to inform you that as per our records, your balance of Rs. 116.10/- have been deducted for internet usage on 24/01/14. Kindly note that you have been charged correctly as per your usage after consuming of your free data usage.

    For further assistance, write us at [email protected].

    Thanks and Regards,
    Customer Care
    Tata Docomo.

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