Ntex Technologies (India) Ltd. Complaint – MOBILE SERVICE

Subject: MOBILE SERVICE
My Name: CHETAN PATEL
My City: ANAND
My Complaint Against: ntex Technologies (India) ltd.
Complaint Category: Mobile Companies
Claim Amount (Approx.): 11800
My Complaint Description:
I HAVE PURCHASED INTEX AQUA EXTREME (11800 RS.) FROM VIKAS SALES IN ANAND-GUJARAT ON 04-APRIL-2015. AFTER SIX MONTH ON 03-10-2015 IT WAS NOT WORKING SO I HAVE SUBMITTED IT TO NEAREST INTEX SERVICE CENTER NEW ANGIES MOBILE – V.V.NAGAR.
MY OLD MOBILE HAVE 32GB ROM+2GB RAM+1.8 OCTA CORE PROCESSOR + 5" HD AMOLED SCREEN+ 13MP BACK AND 5MP REAR CAMERA.
AFTER 44 DAYS (16/11/2015) WHEN I INQUIRE ABOUT MY PHONE INTEX COMPANY SENT ME ANOTHER PHONE OF PRICE AROUND 8500 JUST. IN THE NEW MOBILE SPECIFICATION SHOWS FRONT CAMERA OF 5MP BUT INSIDE PHONE THERE IS NO FRONT CAMERA. IT SHOWS "QUALITY CHECKED OK". I DONT BELIEVE HOW COMPANY CHEATED TO CUSTOMERS. SO I HAD GIVEN THAT PHONE BACK ON 17/11/2015. AFTER SO MANY CALLS ON INTEX CUSTOMER CENTER THEY JUST GIVE ASSURANCE THAT MY MOBILE WILL BE GIVEN BACK IN JUST 15 DAYS BUT AFTER 40 DAYS STILL I DIDN'T GET MY MOBILE BACK. I ALSO COMPLAINED SAME IN CUSTOMER CARE OF INTEX MOBILE HAVINE COMPLAIN NUMBER 20151215163010147MO.

NOW I WANT MY ORIGINAL MOBILE (INTEX AQUA EXTREME) BACK IN READY CONDITION OR I WANT MY TOTAL MONEY BACK (11800 RS) + ALL THE CALL AND FUEL CHARGES ADDITIONAL AS PER RULES OF GRAHAK SURAKSHA.

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