Telesales Shopping Network Complaint – Refund Of Money For Goods Returned

Subject: Refund of money for goods returned
My Name: Deepak Dugar
My City: kolkata
My Complaint Against: Telesales Shopping Network
Complaint Category: Others
Claim Amount (Approx.): 4500.00
My Complaint Description:
Sir, On 30/06/2015, My wife had purchased a product "JOINTEX" through Telesales Shopping Network Cash Memo no 14768. As I found the product unuseful, I returned it to the company through Dot to Dot courier C note no 226638 dtd 09/07/2015. It was received by company on 14th in proper condition and same was confirmed by them. They informed me that the refund will be made to my account within 20-25 days. They had asked me to sent my ID proof,Sales Bill copy and a Cancelled cheque along with courier which I complied with and receipt of the same was also confirmed. After waiting for two months I still did not receive the refund. So I called up the office at ph no 0731-6457000 on 11th of September. I was told that the refund will be made only for Rs 3000.00 as the product has been returned by me and they are making a loss due to that. While advertising on the TV Channel. the company made no such condition of partial refund.So I refused to take the refund and called them up again on 12th. The person on the line after much discussion agreed to pay Rs 4300.00 after deduction 200 as courier charges. He told me to contact later to know when the refund will be made. I called up again on 16th to be told that no such commitment has been made and they will only refund me Rs 3000.00 and asked me to take it or leave it once again citing vague reasons. I asked the lady on the phone to either refund me my full amount or refuse me the same. She flatly declined to make any refund more than 3000.00. I request you to please help me recover my money from theses scrupulous telemarketeers

Thanking you
Yours Faithfully
.Deepak (M) 9330870213

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