Thanks To Grahak Suraksha

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296 thoughts on “Thanks To Grahak Suraksha

  1. DEAR sir
    i have made complaint for rs 198200 debited from my account no 095001000303 icici bank by unknown party and bank has given this reply
    Dear Mr. Ghonge,

    We value your relationship with ICICI Bank.

    We write with reference to your e-mail regards to concerns raised pertaining to unauthorized transactions debited from your Savings Account bearing number XXXXX0303. In this regard, we wish to state as under:

    We understand from your complaint that you have raised concerns pertaining to unauthorized transactions debited from your aforementioned account on August 15, 2018 amounting to Rs. 1,98,200.00.

    As per our records, on receipt of your complaint, we have registered your complaint vide SR561540299 dated August 24, 2018.
    We wish to state that these are online transactions wherein customer visits the respective merchant website and executes the transactions. This requires your Card Verification Value (CVV), Expiry date on your Debit Card and your personal six digit 3D Secure PIN number. These details are mandatory for effecting the said online transactions.

    We further wish to inform you that, as per our records, the said disputed transactions have been effected on your Debit Card which had undergone a 3D Secure Authentication, which is a second level authentication specifically built in for online transactions done through Merchant Websites. 3D Secure PIN is purely personal and privy to the customer and would not be known to anybody, unless compromised otherwise.

    The Card holder is responsible for the security of his/her Card along with his/her personal 3D Secure PIN and should therefore take all possible steps towards ensuring the safe-keeping thereof. The Bank also provides customers an option of authenticating transaction using a One Time Password as an added security measure. The Bank does not incur any financial liability arising out of the misuse thereof by unauthorized persons.

    Hence, we reiterate that as the transactions were qualified by information strictly personal to you, the Bank is therefore precluded as per industry guidelines to repudiate the transactions with the Merchant on the basis of your dispute.

    We affirm that ICICI Bank at all times acts with diligence, in good faith, and in no manner prejudicial to the interests of its customers.

    We look forward to more opportunities to be of service to you.

    Sincerely,

    D Sai Chand
    Customer Service Manager
    ICICI Bank Limited

  2. I AM C. VISWESWARA RAO FROM RAJAHMUNDRY, ANDHRA PRADESH. THANK YOU SO MUCH GRAHAK SURKSHA. I ORDERED INSASTA.COM A HDMI DONGLE ONLINE. WHEN IT’ WAS NOT DELIVERED EVEN AFTER 20 DAYS, I GAVE A COMPLAINT TO GRAHAK SURAKSHA. IMMEDIATELY ON THE NEXT DAY, I GOT THE ITEM I ORDERED WITH THE HELP OF YOU. I AM SO GRATEFUL FOR YOUR HELP AND IMMEDIATE SUPPORT IN RESOLVING THE PROBLEMS FACED BY ONLINE PURCHASERS.

  3. Regarding the complaint against Gadgets 360 – NDTV venture
    I got the refund the next day.
    Thanks for letting this company know my complaint and helping in resolving the issue.

    Thanks

  4. Thanks Grahak Suraksha for providing a very useful platform / tool to raise your voice against anyone /any big brand.
    I have been refunded by Croma.
    Kindly remove my complaint if needed.

    Best regards,
    — Jignesh Shah

  5. Got my ordered item after months, been complaining for so long.
    They took their wrong, misordered item from me today.
    A biiiig thank you GRAHAK SURAKSHA.
    Please be there whenever i need you again like u did.

  6. Thank You Grahak suraksha, with ur help TEEKART has atleast refunded my amount to their wallet but they did not give me direct refund.

  7. Big thanks to grahak suraksha and consumer complaints Helpline team.
    After complain UXIM.com ready to return our money online shopping.
    Let see what happens but right now they are ready to return money order for realme2
    mobile. They cancelled all the order.
    Thanks to grahak suraksha

  8. Thank you soo much Grahak suraksha i issuse was solved orignalearpods gave my money back thanks to you for doing such a great job

  9. Natvar A Patel
    Thank you soo much Grahak suraksha i issuse was solved INB gave my money back thanks to you for doing such a great job

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