Www.thefairstay.com, Paytm Complaint – Fraud, Misrepresentation And Inappropriate Behaviour

Subject: Fraud, Misrepresentation and Inappropriate behaviour
My Name: Chandresh Agrawal
My City: jabalpur
My Complaint Against: www.thefairstay.com, Paytm
Complaint Category: Others
Claim Amount (Approx.): 18000
My Complaint Description:
I received a call from the company with the website www.thefairstay.com on 4th September 2015. The sales person told me that its the anniversary of the company and on the occasion its offering a free gift (i.e. smart phone MotoG 2nd Generation) alongwith the discount on the hotel packages. Also on booking of 2 packages there is an offer of a Dell Laptop along with the above mentioned phone. He confirmed that these gifts are being offered unconditionally on the occasion of the company's anniversary.
I booked 2 packages as per his commitments and I was confirmed on the next day that my package (i.e. hotel voucher) along with my free gifts has been despatched and will be delivered within 3-4 working days.
When I got the delivery on 17th September. I was shocked to see that packages contained only the hotel booking vouchers and a small empty schoolbag kind of bag.
I contacted the company via email regarding the issue and I was dragged on by them for few days that this will be resolved soon. I also tried to contact them on phone and was not been attended properly and every time I was told that the concerned person is not available and I will be contacted soon.
Finally after a long followup I was told that it was a mistake on the part of the sales person and no such gift will be provided. I asked them to refund me the money and take back the hotel vouchers for which they told me that they are not going to refund me the money.
Also, I would like to mention that I had made the payments through ONE97 Communication (PayTM) which is a reputed money transferring company. Affiliation with PayTM was the reason to trust this travel company. I contacted them too and they registered the complain. However after registering the complain even they haven't communicated back even after the continuous followup from my side.
I took the offer solely on the basis of the complementary gifts offered along with the package and hence I would like to report against the company as I have been misrepresented and cheated.

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