Subject: Harassment for payment
My Name: ARPIT NAIR
My City: Ahmedabad
My Complaint Against: Tikona Digital Networks
Complaint Category: Broadband/Internet Services
Claim Amount (Approx.): Rs. 1715
My Complaint Description:
I Arpit Nair is hereby lodging a complaint against Tikona Broadband due to continuous harassment by the customer care personnel. Given by below are the following details of our connection:
Username : 1117236808
Name: Arpit Nair
Address: 1,hetal kunj society, near sardar patel school , maninagar, ahmedabad.
Sales person : Vijay Makwana
Date of connection : 16 april 2016
Plan: 3 months 4mbps 30gb and 512kbps unlimited (BBM4M750)
We installed this connection on 16 april 2016. Our connection was started late night around 11:30 that day. We were promised a speed of 3-3.5 mbps by Mr vijay makwana (sales person). But from the very first day we were facing regretting issues.
Continuously for few initial 15 days with a gap of a day or two engineers tried fixing the issue for 5-6 times and we also called their customer care number about 13-15 times. But yet we were not assisted with any permanent solution. Engineer visits our place, fixes the issue it goes well for few hours and the same problem arises again.
We also approached our area's tikona head Mr Mahendra but we didn't get any positive response even from him.
We were misguided by their executives regarding problem with our router but we were not even getting any login page when connected directly through cable. Customer care person kept us waiting for hours and they didn't direct us to any of the senior authority.
Due to these problems we demanded a refund on 1 May 2016 by sending a mail to two of the mail id's given by customer care i.e. [email protected] and [email protected] but yet we didn't get any reply for it.
This same thing continued till the end of our connection. In between our continuing connection we applied for cancellation, our cancellation was terminated without informing us. Cancellation request id= 1-4058715721. Again many engineers kept on visiting our place and no permanent solution was brought for it. We even spoke to many senior executives who promised us with various schemes like compensating the duration of plan with an addition of an extra month. After-then whenever we requested for cancellation, they kept on forcing to give the company one more try to fix the issue.
After coming to know that they had terminated our previous cancellation request, we applied for yet another cancellation request.
Now we are forced to pay the amount that they have generated of Rs.1715 of which we have not used any data.
So now they are harassing us daily by calling and threatening to take legal actions against us.
I request you to stop this threats as soon as possible and show us some way out.