Subject: Replacement of damaged shoes
My Name: Ranjitsingh Chauhan
My City: Ahmedabad
My Complaint Against: Tona Footwear – Municipal Market, Ahmedabad
Complaint Category: Others
Claim Amount (Approx.): 2500
My Complaint Description:
I have purchased shoes from Cona Footwear which is located at 30, 31, Municipal Market, Navrangpura, Ahmedabad on November 1, 2015. The cost of the shoes was Rs. 2495 and the bill no is 664. While purchasing the shoes I was assured verbally that the said Shoes has 6 month's warranty period.
After using it for about 1 month the sole of both the shoes got damaged and completely torned out and it was not at all wearable. Due to this I had to purchase new shoes from some other shop.
On January 24, 2016, I went to Cona Footwear for repair/replacement. The person at Cona Footwear informed me that both the shoes will get completely repaired within 15 days and I was issued Repair Card No 962.
I waited for 15 days for their call but did not get any response call. Hence, I called Cona Footwear and I was informed that the same is under repair and I will get it within 2 days. After waiting for 1 week I again called Cona Footwear but I got the same reply. In this way I kept calling them after every 10 days to know about the status of the shoes but every-time I received very casual and lame excuses from their side. After being fed up of this nonsense, I again called today to Cona Footwear wherein today they informed me that I will have to pay additional Rs. 350 as repair charge. I was never informed at the time giving the shoes for repair that I will have to pay additional cost for repair. Should they have informed me that there would be additional repair charges I have opted to replace the shoes as the same was within warranty period.
The point of raising this complaint to your esteemed agency is that I being a common customer even after approx paying Rs. 2500 for shoes purchases I am again asked to pay the repair amount of Rs. 350. Within one month of the purchase the shoes got completed torned and even after this they are taking 2 months to repair the same.
When I informed them today that I don't want the shoes back and to return my money the concerned person talked to me in a very rude manner and hanged the phone. I again called them and informed that If this is their behavior then I would have to approach Grahak Suraksha to get my issue sorted out. To this they replied that I can go wherever I want and he is not at all afraid of Grahak Suraksha and he knows how to to will deal with Grahak Suraksha.
I sincerely request to consider my complaint and take necessary action so that in future some other customers would not face such cheating by Cona Footwear.
My mobile number is 9825228511.
The contact number of Cona Footwear as mentioned in their bill is 079-6661077