Subject: Undelivered courier of very important dovuments and bills
My Name: Satish Jivani
My City: Surat
My Complaint Against: Shree nandan courier service pvt ltd
Complaint Category: Couriers & Parcels
Claim Amount (Approx.): 10,000/-
My Complaint Description:
I had handed over a courier containing very important dovuments and few bills to my company at new delhi. I'm working in a pharma company, where i have to submit these documents and bills every month, which should reach on or before 10th of every month, only then and then our DA TA and extra expenses that we made in that month is passed.
So i did this courier on 6th of Nov 2015, so it reaches on time. My consignment num is 1291101001038. I tracked this courier on shree nandan couriers' official website, it shows on 9th of nov it was left to to their okla(new delhi) office but it is not still delivered. I called to the customer care person before 3 days for help, he gave me number of okhla office, i tried to call on that number, they didn't pick up my phone. So i called that customer care person again, he told me that he will call me back. He didn't call me back. I called him back on next day, he told me that he has just finished his lunch, he'll call me back. Again he didn't call. Today i called him, he said that he has just reached and he'll call me back.
I have not got any call from their side yet.
According to their rule,
No complaint shall be entertained after the Expiry of 15 days from the date of booking of consignment.
I booked on 6th of Nov. And my first call was on 19th Nov, means in time as per their rule. Now what they are doing by avoiding me by not giving any answer. Are they trying to pass the days more 15 days, have they lost my courier.
The courier was containing very important documents and bills. On the basis of those documents my company was to pass my expenses worh Rs. 10, 000/-. I'm a salaries person and it is a very big amount for me.
Kindly recommend my issue and help me.