Subject: Problem not proper attend and resolve the issue
My Name: Devang Desai
My City: VADODARA
My Complaint Against: Croma Service centre , VADODARA
Complaint Category: Electronics Appliances
Claim Amount (Approx.):
My Complaint Description:
We purchase the LG Washing machine (Fully automatic) form Croma 2 years ago and we have 2 years LG Manufacturing warranty .
we are taken 2 years extended warranty with Croma after Sales and service.
We are facing the problem with LG Washing machine at the time of spin operation.
Which time is indicate 13 minutes and after that its talking actual time 2 hours .
We register the complain on 22/09/2015 and complain no is 183302.
They are attend the complain after so many phone calls and reminder to resolve the issue.
They are taken 25 days for attend the complainant. and Kept their service center for 1 week to identified the problem, but not resolve the issue and as it is return back to us.
After one week we are observed the same problem and re register the complain(New Complain SR23101500155) after 20 days ago and Still form Croma service end no body visit at our end not to resolve the issue.
We surprise poor response of service a Big name Croma.
We are tried your service for remind and resolve the issue.
Please back all my money back if you are not able to give the service or resolve the issue on time. i will discontinue your service.