VASTROVA Complaint – NOT TAKING THEIR GOODS BACK & REFUNDING MY AMOUNT

Subject: NOT TAKING THEIR GOODS BACK & REFUNDING MY AMOUNT
My Name: MEERA AGGARWAL
My City: gurgaon
My State: haryana
My Complaint Against: VASTROVA
Complaint Category: Fashion & Jewelry
Claim Amount (Approx.): 1800
My Complaint Description:
I ordered a ladies suit with them in 'S' size and have received a huge size in a very cheap material that they did not explain on their online site. I paid them the total amount first & then got the product by courier. As soon as I received the product by courier, I notified them that this is not the product that I'd wanted & that they should take it back & refund my amount. However they have been dodging me with one reason or another & finally refusing to take it back. They wanted me to send them pics of the product, pic of their courier slip & order number, which I sent to them time & again thereby proving that their product is lying with me in the same condition as was delivered. Few days back, I also told them that if they don't refund my amount, I shall lodge a complaint with the authorities but they seem to be undeterred as they have the audacity not to even reply back now. Kindly intervene & help me and other customers like me who are falling prey to this dubious site selling 3rd grade products at high prices by not revealing actual low quality of their product.

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