Velvet_brooch Complaint – Neither Delivered The Product Not Refund The Money

Subject: Neither delivered the Product not refund the money
My Name: Aswini S
My City: Hyderabad
My State: Telengana
My Complaint Against: Velvet_brooch
Complaint Category: Fashion & Jewelry
Claim Amount (Approx.): 1690
My Complaint Description:
I happened to see the velvet_brooch site through some celebrities Instagram page. I given order for 2 neckpiece set and paid 1690. They assured they will deliver it on or before 14th March. I told them I won't be available at Hyderabad after 14 so please inform if any delay so that I can provide you another address. But they told me they already delivered. Till now it has not reached on the given address. They given a number (ph. no. 089392 20091) while making they payment but that number can only be used for whatapp chat. Normal calls are not possible. Now they are not even responding to my concerns neither through Instagram messages nor through whatapp messages. This is completely dishonest and ridiculous way of approach. I given more than enough time to respond. I was ready to wait if atleast they have told that they will send it or refund the money. Since no response from their end I suspect this as hoax. Pls help me to either get the product or get the money back.
Instagram link
instagram.com/velvet_brooch?=ig_profile_share&igshid=5ieoihx22jjm

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