Videocon Complaint – LED TV Display Issue

Subject: LED TV Display issue
My Name: yathish
My City: Gurgaon
My Complaint Against: Videocon
Complaint Category: Videocon Complaints
Claim Amount (Approx.): 20000
My Complaint Description:
Day 1: 15th Oct 2016
I live in Gurgaon (the leading industrial and financial hub) I registered a complaint on 15th Oct 2016 for an issue with my Videocon LED tv display panel, i was given a technicians number and when i called him he said will be able to come and check on 16th, (In the evening i get a call from the technician asking if he can come and fix my new TV's wall mount, this call was by mistake, the technician is ready to fix new TV because he gets more incentive and consumer complaints will be handled if Mr. Technician sir is free)

Day 2: 16th Oct 2016
I called up the techician in the morning he says will come and hangs up, i called him again a while later he says he will come and when asked about time he says he is in other work (Mr. technician sir thinks that people do not have any other work than to wait for him). I took the Area Service incharge (ASI) number and called him, initially he was trying to cover up for the technician then on asking him cant the technician tell a time whithin which he will come, he assured me he will ask the technician to call back and tell the time. have not recieved a call even after that. I call up Mr. Techinician sir and he cooly says may not be able to make it, i call up the ASI he does not pick my call. i Call up the customer care they transfer my line to the so called seniors no one picks the call end of the loop … very good serivce by videocon great company.

Mr. Venugopal dhoot are you listening or like all of your employees you are too blind towards service and come running for new business

Technician Name SHIV
Mobile No: 9868441997

Area Service incharge name : Nitish
Mobile No: 7065022875

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2 thoughts on “Videocon Complaint – LED TV Display Issue

  1. Dear yathish,

    We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

    In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg: 011-39404040 for Delhi.

    Videocon Online Team

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