Videocon Complaint – Pathetic Service, Complaint Not Resolved

Subject: Pathetic Service, Complaint not resolved
My City: Ahmedabad
My Complaint Against: Videocon
Complaint Category: Electronics Appliances
Claim Amount (Approx.):
My Complaint Description:
I thought Videocon and Vijay Sales are a good brand who care about their repo and do provide service accordingly.

I have bought a Videocon LED VKC55FH from Vijay Sales Memnagar Branch on 08.06.2014.

The TV is not working since last 2 months and I have booked my 1st complaint with Vijay Sales in May 1st week (I confirmed if I need to call Videocon but the Vijay Sales guy told its not required). No guy from Videocon called or visited in next few days and I called up Vijay Sales again few more times and finally a guy visited my residence confirmed that a part is to be replaced and he will call in 2 days to confirm. Thereafter I have been receiving only to ask the feedback of the service for the call which was never complete and I was told that the part will be replaced soon on company’s cost as the warranty still continues.

Now today I have been told that the guy will re-visit as the previous call was closed and the charges have to be paid.

• How can a company close the call without providing service and the repair being still pending?
• Why does a customer has to pay if the complain was registered during the warranty period? Videocon has not provided service for 2 months, is this customers fault?

Today I received a number of some senior person of Videocon (Mr. Harsh) but he has not been picking my call and now I cannot wait any further. This is height of frustration, (Nam bade aur darshan chhote). How can a company like Videocon ignore customer complaint for 2 months and how can a company like Vijay Sales not do anything about it.

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2 thoughts on “Videocon Complaint – Pathetic Service, Complaint Not Resolved


    We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

    In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg: 011-39404040 for Delhi.

    Videocon Online Team

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