Subject: Software problem
My Name: RAKESH NATH
My City: mumbai
My State: maharashtra
My Complaint Against: Videocon
Complaint Category: Electronics Appliances
Claim Amount (Approx.): 55000
My Complaint Description:
i had bough Videocon LED on 28/10/2016 with 1 yr warranty and 2 yrs extra warranty, till date the television was smoothly working. but now the picture and sound doesnt matched, i called up service center they said Rs 350 visiting charges & Rs 950 service charge has to be paid.
if the television is having software issue the why it is not covered in warranty. Secondly charging Rs 1300 for software issue is too high. the technician did not take more then 5 min to reinstall the software and the problem is solved.
Company – Videocon LED
service center name – Yash Electronics, Kandivali East, Mumbai
Contacted person – JP 9222666889
Spoke to Videocon RM – Mr. Rajeev K. – 8422843307 and confirmed about the charges without any hesitation, he said its valid and customer has to pay.
Awaiting your strict action