Subject: Sharing a very bitter experience that I have had with Video-con Industries Limited.
My Name: Samrat Roy
My City: Kolkata
My Complaint Against: Videocon Industries Limited.
Complaint Category: Electronics Appliances
Claim Amount (Approx.): 18500
My Complaint Description:
I had purchased a 235 Marvel Frost Free Refrigerator– model # REF VP242/2016, Bill # MCM 0253, Bill Date 10.07.16, Amount Rs 18,500.00 – from a reputed Dealer called M/s Great Eastern Appliance Pvt. Ltd., Tollygung Kolkata. After delivery, it is found, that the machine is not working properly. Cooling is not happening as required. Ice is not preparing. System door key is not available. Immediately I had informed the dealer & logged a complain. Then the representative (Mr. Avijit from SAM Appliances) had visited at my home & found the chiller motor is not operational. Hence the cooling system is interrupted. Then & there I communicated with the Videocon company ASI -'Chinmoy Chakraborty' & requested him for replacement (As I got a defective system I have invested full amount for a new one).
But unfortunately nobody from the Videocon company is willing to replace the system. They informed, only the FAN MOTOR can change instead of replacement.
I am not interested to replace any parts for my brand new system. It is a manufacturing defect & I Want a new system. Hence have decided to take up this case legally now and approaching the Consumer Forum to get things sorted out with Videocon Industries Limited. I am lodging an online complaint here as well and would appreciate if some help can be obtained from any online consumer forum as well.
Thanks & Regards,