Subject: Outgoing stop in my cell no. 9833948065
My Name: Sandeep Kumar Choudhary
My City: Surat
My Complaint Against: Vodafone Company
Complaint Category: Vodafone Complaints
Claim Amount (Approx.): 20000
My Complaint Description:
I received a new number 9712948065 from vodafone store, ring road, maan darwaja surat. At the time of getting new number, Vodafone person Mr. Ambuj describe to me about the plan. details are as follows.
Plan – Rs. 298+Services Tax
Minutes – 972 Minutes (Local + STD + All Landline Number)
SMS – 150
In my first bill, according to uses of minutes, my first bill amount should be approximately 350/- (Inclusive Service Tax), Not more 350/-. But I have received bill of Rupees more than 650/-. more than assumption by myself and describe plan to me.
I immediately visit to Vodafone store ring road surat, inform to vodafone person about all matter. SIM seller agreed from his mistake and assured to me that you bill will be reduce before your due date of payment.
I believe on Vodafone Company and company employees and i wait for the new corrected bill for payment the amount before due date.
I have not received reply, Once again, i visited to vodafone store and request to them (Employee and manager) that please workout on my bill and tell me about final payable amount. again only assurance i got from them. I wait 2-3 days for their reply. But no any answered and messages i received their side.
Overall I have visited vodadone store mostly 5-6 time and meet with manager 2-3 time but no output received by me.
Regarding to my issue, I have visited with Rizwan (9978889944), Ambuj (9879900186), Sarfarz (9825000894) and branch manager.
I am a genuine customer. Approximately two months lapse but single 1% result i have not received. I have fully support to vodafone store person from starting, but company employees did not ready for corporate to me.
I received a message from Vodafone customer care that pay your bill earlier otherwise your connection will be cut and cancellation charges will be pay by you Rs. 150+service tax.
I have forwarded a message that never pay single one rupees and within 2 days I will submit the SIM Card without paying single one rupees. I supported to vodafone person from starting but right now, no more.
After this message they stopped my outgoing and I have moved in reliance company.
After utilization of reliance company services, I have faced more problem regarding to network, So again port number in Vodafone from last 1 months.
Again they started to me irritating regarding to payment of Rs. 1010/- against mobile no. 9712948065, and yesterday they stopped my outgoing call facilities on second reference no. 9833948065.
Here I put the claim for not support to customer, harassment, irritation, and stopped outgoing facilities on my cell no. 9833948065
Sonia Sandeep Choudhary – 9712948065 (SIM Cancelled)
Sandeep Choudhary – 9833948065