Vodafone Complaint – Over Billing On Mobile Nos.

Subject: Over Billing on Mobile Nos.
My Name: Vinod Saraiya
My City: Mumbai
My Complaint Against: Vodafone
Complaint Category: Mobile Companies
Claim Amount (Approx.):
My Complaint Description:
Complaints with Vodafon for My Mobile no: 9820700902:
Customer Care Manager ( If any available),
Can you take note of following:
1) This is to state with regret that Vodafone is consistent in giving over charged billing & mentally harassing Customer.
2) For above vodafone no, you don't send Bill -either in hard copy or e mail. Check through your records.
for one month prior bill.
3) I am a senior citizen & when visited your Borivli service center, they expressed helplessness for not mailing bill. They say according to their records bills are sent to me through Courier. When asked for proof, they had no answer.
Is bluffing a policy of Vodafone Costumer care Centers?
4) Last month Bill you had charged Rs. 100 as excess charges for Vodafone's mistake of not mailing bill & then mailing bill as duplicate bill, when original bill is not mailed.
5) For over charging, I visited Borivli Vodafone Customer Care Center, spent 30 minutes with executive. He worked on Computer for 30 minutes & said have revised Bill & will get copy of revised bill in next half an hour. That I can pay reduced amount bill of Rs. 100 after deducting Rs.100+ Service charged wrongly billed. With all faith I paid the Bill Rs.1007/-
Now you again mailed me short payment mail.
Are you going to make your records straight or not?
6) For one day delay in payment of Bill you Charge Penalty of Rs.100 for a bill of Rs.500/-
Now I am asking Rs.5000/- penalty for giving me mental stress & wasting my Time three times for visiting your Centers. Kindly make rs. 5000/- credit to my account if you have any business sense.and stop harassing senior citizen.
Hope you will take action on this complaints other than only acknowledging same.
Vinod Saraiya – Mobile ( other no. 9930978914)

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