Subject: High Bill
My Name: Hitendra Pandit
My City: Vadodara
My Complaint Against: Vodafone
Complaint Category: Vodafone Complaints
Claim Amount (Approx.): 1500 R's
My Complaint Description:
Dear Mr. Pandit,
Thank you for your email dated 17/07/16 for data charges related concern for your mobile number 9687641807.
We sincerely regret the delay in responding to your email and inconvenience caused to you.We tried calling you on 9033671807 from 07971716416 to discuss your concern however we were unable to get in touch with you.
We wish to inform you that your concern related to data charges has been addressed and resolved.
Your Docket number is 153793224.
In case you need further assistance, please do call or email us. We'll do our best to help you.
Happy to help,
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-9825098250 (standard calling charges applicable)
For any complaints call 198 toll free helpline.
Fax number: +91-9825025989
E-mail: [email protected]
On 7/17/2016 10:32 AM; From: [email protected]; To: [email protected]; ; ?CC: ; Subject: 9687641807 Bill is very high;
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This number is purchase for Vodafone store vadodara he asked to this
number 450 rs monthly rental and 2gb 3g Data in one months and after
2g data unlimited this plan says for your Representative but this
number totally def rant . so pls my humble request pls send waver this
number this number is totally stop . this time
so pls request no miscalling in next time for any customer
Cell . 09033671807
Thank you for contacting us. My name is Keith and I will be assisting you today with your concern related to billing for your Vodafone number 9687641807.
We sincerely regret for the inconvenience caused to you.
I have carefully studied your concern related to billing and I would like to inform you that as per your 3G data pack @ Rs.450 you get 2GB free mobile internet on Vodafone 3G network and after consumption of 2GB you are charged 04 paisa per 10 kb upto a maximum data usage charges of Rs.1050 complaint which your mobile internet speed will reduce upto 64 kbps without any additional data usage charges in your bill.
As per your bill dated 15/07/16 you have consumed 2GB mobile internet data and complaint which you have been charged Rs.1050 for mobile internet usage. Unfortunately, because the internet usage charges are genuine in your bill dated 15/07/16, I would not be able to reverse these charges in account for your Vodafone number 9687641807.
Sir/Madam, hope I was able to assist you today with regards to your concern related to your mobile number. Should you have any additional questions, please let me know and I will do my best to address them.
For future correspondence, you can refer to your service request number: 154454044.