VODAFONE Complaint – ILLEGAL CLAIM

Subject: ILLEGAL CLAIM
My Name: SUJAYEETA SARKAR
My City: KOLKATA
My Complaint Against: VODAFONE
Complaint Category: Vodafone Complaints
Claim Amount (Approx.): 3152.46
My Complaint Description:
I had a Vodafone prepaid mobile connection with deta pack facility. In February 2015 I became seriously ill for which I could not recharge the same till July, 2015. However I recharged with Rs.251/- in July 2015 end but could not make use of it.and operate my mobile accordingly Afterwards I contacted a 3G Vodafone store who had instructed me to change the plan from prepaid to complaintpaid and in complaintpaid plan my 251/- will be adjusted automatically. I did'nt agree with changing of plans but somehow store people made me convinced. and assured that after completion of 3 months in complaintpaid plan the scheme will be changed from complaintpaid to prepaid again . I gave Rs.251/- in prepaid plan which was adjusted without any usage automatically
In November, 2015 one representative from Vodafone came to our residence claiming an exorbitant amount but could not show me the usage statement which was asked for. I got another letter very recently claiming an amount which is quite impossible because I am not using the same at all. Without using I cannot give any payment

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