Vodafone Complaint – Mobile Internet Charged

Subject: Mobile internet charged
My Name: Uday Dhanani
My City: Ahmedabad
My Complaint Against: Vodafone
Complaint Category: Vodafone Complaints
Claim Amount (Approx.): 650
My Complaint Description:
Dear Sir,
Myself Uday Dhanani and I am using Vodafone mobile CUG connection since September 2014.
As I am using the CUG plan of 299 ₹ monthly rent Vodafone have some features like free minutes, Free CUG call, 750 MB 3G internet free and after that unlimited 2G internet free.
But suddenly last month I got the charges of ₹ 650 after using the free 3G internet.
After seeing this charges in the bill I tried to communicate with the Vodafone customers care to make the complaint against the charges. But the customer care representatives straightly denied to make complaint against the same as they are saying that your plan is changed and same is noticed by SMS. Representatives also said that they have changed the plan who have changed/shifted to other plan but I have never change the plan since from last 1.5 years.
As I am regularly checking my messages and no any such message found for the plan change. For any promotional offers they are making so many call for information but for the plan change they didn't.
I request you to help in this matter to waive extra charges.

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One thought on “Vodafone Complaint – Mobile Internet Charged

  1. i have also this plan and vodafone cheat so many people of plan 299.. uday please call me on 7575802901 maulik

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