Subject: Committed/communicated tariff plan and implemented plan tariff plan on mobile No 9375499966 both are different
My Name: Paresh Parmar
My City: Jamnagar
My Complaint Against: Vodafone India
Complaint Category: Vodafone Complaints
Claim Amount (Approx.): 950+
My Complaint Description:
Continuation to our telephonic communication with Miss Karishma, I have Port IN 9375499966 in Vodafone on 18th July, 2014 in CUG plan of [email protected] monthly rental. At that time i have given reference no for CUG plan activation. that CUG plan giving me 250 Local+STD mints & 200 Local+STD SMS Free.
When i have check my detail bill on September, 2016. I got to know that my 9375499966 CUG plan has different benefit from my actual reference CUG plan benefit. so i have raise query and visited store for changing the actual CUG plan on 17th Sept, 2016.
I have bear more than 2 years for getting less free mints. I.e.150 free mints instead of 250 mints.
on 17th Sept, 2016 i have given request for change my CUG plan and got one plan activation SMS like ICICI monthly 99 Rental plan and it gives 300 Local+ STD mints & 400 Local +STD SMS. But till date that plan haven't been activated, if needed i will share SMS which i have received for the same.
So request you to take action against Vodafone for their given false commitment.
Hopping for positive resolution. Thank you in advance…Awaiting for your valuable revert.
Note: for any communication related to this matter please use 9913553318 this mobile number.