Subject: Irrelevant bill generated
My Name: Akshat Dubal
My City: Mumbai
My State: Maharashtra
My Complaint Against: Vodafone India
Complaint Category: Vodafone Complaints
Claim Amount (Approx.): 20000
My Complaint Description:
I have received a bill from vodafone for the number- 9321236689 with the total payable amount of Rs.19,850.97/-.
I had activated a pack of INTERNATIONAL ROAMING of Rs. 5000/- for Italy and UK through MyVodafone App but the pack never got activated and hence i was charged normal rates and hence such a huge bill is generated. It is an absolute mistake of vodafone by not activating the pack and charging as per normal rates. It clearly showed that additional charge of Rs. 149/- will be charged alongwith the pack. Then how come only Rs. 149/- pack was activated and not the Rs. 5000/- pack.
Also my credit limit is Rs. 8000/- then how can you go beyond the limit generate such a huge bill. On asking the customer care person, he replied that VODAFONE does not consider the limit while on INTERNATIONAL ROAMING to provide uninterrupted services.
If you were so much concerned about providing uninterrupted services, then why were the services blocked when the amount reached Rs. 16181/-. This is not how you provide the services to a customer.
If I have opted for a credit limit of Rs. 8000/- how can you go beyond the limit and charge more. I cannot afford a bill of more than Rs. 8000/-.
On all the sides it is your mistake, firstly by not activating the pack that i requested for and secondly by going beyond the limit. So now I am not going to pay any amount above Rs. 8000/- that i have set as my limit. Adjust the bill with a written letter from your side showing the corrections in the bill.
Vodafone Red rental 499/- + Rs. 149/- for international roaming service + Rs. 5000/- for International Roaming Pack + Applicable Govt. Taxes = Amount to be paid by me.
My alternate mobile no. 8655351970